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Effective Date: April 15, 2026
Privacy Policy & Terms
Privacy Policy
Effective Date: April 15, 2026
This Privacy Policy explains how StayPilot AI collects, uses, and protects data for hospitality businesses operating in Thailand and Southeast Asia. We are committed to processing your information transparently and securely to support your property's daily operations.
Information We Collect
- Account Details: Property name, billing info, and contact details of system administrators.
- Usage Data: Analytics regarding how you and your staff interact with the StayPilot AI dashboard.
- Communications Data: Transcripts of guest interactions, inquiries, and booking requests processed by our AI voice agents and chatbots.
How We Use Your Data
Data is utilized strictly to provide and improve our services. This includes delivering 24/7 AI communication to your guests, providing customer support to your staff, analyzing system performance, and rolling out product enhancements. We do not sell your data.
Third-Party Processors & Transfers
To operate effectively, we partner with secure hosting providers, analytics platforms, and communication networks (such as WhatsApp and regional phone carriers). Since we serve customers across Southeast Asia, data may be transferred to and stored on secure servers internationally. We ensure all third-party partners adhere to strict data protection standards.
Data Security & Retention
We implement robust security measures to protect your information from unauthorized access. Guest communication logs and account data are retained only as long as necessary to fulfill the purposes outlined in this policy or as required by regional business regulations.
Your Data Rights
- Access and update your account information directly via the dashboard.
- Request the deletion of your account and associated communication data.
- Opt-out of promotional communications while retaining essential service updates.
Cookies & Tracking
We use standard cookies to ensure the proper functioning of our SaaS platform, manage secure user sessions, and gather basic analytics to improve user experience. You can manage cookie preferences through your browser settings.
Terms of Service
Effective Date: April 15, 2026
These Terms of Service govern your use of StayPilot AI. By registering for our services, you agree to these terms on behalf of your hospitality business. Our services are strictly intended for business-to-business (B2B) use.
Account Responsibilities & Services
StayPilot AI provides AI-powered voice agents and chatbots designed to automate guest communications and booking inquiries across your website, phone lines, and messaging apps. You are responsible for maintaining accurate account information and keeping your login credentials secure.
Acceptable Use
- You agree not to use our communication tools for spam, abusive messaging, or illegal activities.
- You must comply with all regional and international regulations concerning customer communications.
- Misuse of the AI automation tools to mislead or deceive guests is strictly prohibited.
Intellectual Property & Content
You retain full ownership of the data and content you input into the system. You grant StayPilot AI a limited license to process this data solely to provide you with the service. StayPilot AI retains all intellectual property rights to the platform, underlying AI models, and branding.
Billing & Termination
Our SaaS product operates on an automatically renewing subscription basis following any applicable free trials or demos. You may cancel your subscription at any time via the billing portal. We reserve the right to terminate accounts without refund if terms are breached. Upon termination, customer data may be permanently deleted after a standard grace period.
Warranties, Liability & Governing Law
While we strive for maximum uptime and accuracy, our services are provided "as-is" without warranties of absolute perfection. To the maximum extent permitted by law, StayPilot AI shall not be liable for indirect, incidental, or operational damages resulting from platform use. Any disputes arising from these terms will be governed by the standard business laws applicable in our operating regions across Southeast Asia.
Contact Information
If you have questions regarding this Privacy Policy or our Terms of Service, please contact our administrative team via the support portal within your dashboard or email us directly.
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